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Should I arrive early to claim a seat?
Your ticket guarantees you a seat in your assigned row but specific seats are not assigned. There will be a cocktail hour before the show (7-8pm), so feel free to come early to enjoy a drink and pick out your exact seats.
What if there are 4 people in my party and there aren’t 4 seats next to each other available when I arrive?
Our ushers may ask folks to shift by one seat to ensure no one sits without someone from their party (ie if there are 1 & 3 seats, we will ask for a shift to ensure 4 if possible or 2 & 2 at least!). We will not ask folks who have arrived and chosen seats to move more than one seat to accommodate large groups so please arrive early if you’re hoping to secure a block of seats. Or gather all your friends and buy a whole row! ;)
Are there minimum age or ID requirements to enter the event?
This event is 19+. Any ticket holder unable to present valid identification indicating that they are at least 19 years of age will not be admitted to this event, and will not be eligible for a refund. LGBTQIA2+ and all identities are welcome.
Can I film and take photos during the show?
Personal use of cellphones and cameras will NOT be permitted during the show as we want you to be fully immersed in visceral experience.
You are more than welcome to take photos during the cocktail hour, intermission and curtain call. Checkout Lumenbooth to snap some pictures!
What can/can’t I bring into the event?
No outside food or beverages are permitted in the theater, only in the lobby.
How do I contact the organizer?
You may email viscerapresents@gmail.com
What is the refund policy?
As this is a small event, we are not offering refunds. We will honour refunds requested via email within 48 hours of purchase. If you need to transfer your ticket to someone else, please email us at viscerapresents@gmail.com and we will be happy to make that change.
Do I have to bring a printed ticket to the event?
All ticket holders must present a valid ID matching the name used to book your tickets. If you need to change the name your tickets are held under, please email us at viscerapresents@gmail.com.
Is this venue inclusive and accessible?
Yes, the Faris Theatre is Wheelchair-accessible. LGBTQIA2+ and all identities are welcome. If you need specific accessibility please message us and we will be happy to help!
WARNING: STROBE LIGHTS
Strobe and/or LED lighting may be used during this performance.
LAND ACKNOWLEDGEMENT
Viscera wishes to acknowledge that we operate on unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), Stó:lō and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.
*ZERO TOLERANCE HARASSMENT POLICY
Viscera is dedicated to providing a harassment-free and inclusive event experience for everyone, regardless of gender identity and expression, sexual orientation, disabilities, physical appearance, body size, ethnicity, nationality, race, age, religion, or other protected category. We do not tolerate harassment of event participants in any form. Touching the performers in any way without explicit consent is absolutely prohibited.
CROWD RELEASE/NOTICE OF FILMING AND PHOTOGRAPHY
By entering this event presented by Viscera Presents, you are entering an area where photography, audio and video recording may occur. Your entry and presence on the event premises constitutes your consent to be photographed, filmed, and/or otherwise recorded and to the release, publication, exhibition, or reproduction of any and all recorded media of your appearance, voice, and name for any purpose whatsoever in perpetuity in connection with the Viscera and its initiatives, including, by way of example only, use on websites, in social media, news and advertising. By entering the event premises, you waive and release any claims you may have related to the use of recorded media of you at the event, including, without limitation, any right to inspect or approve the photo, video or audio recording of you, any claims for invasion of privacy, violation of the right of publicity, defamation, and copyright infringement or for any fees for use of such record media. You understand that all photography, filming and/or recording will be done in reliance on this consent. If you do not agree to the foregoing, please do not enter the event premises.